Frequent questions

All the furniture in the catalog Bañoidea.com They come assembled and prepared for installation. We do not have an installation service. A professional will have to install the sink, drain, faucets, etc.

None of the furniture includes taps, drawer dividers, drain valves or siphons. Likewise, the photos on display sometimes include accessories that are not included in the furniture (auxiliary column, towel rack, toothbrush holder, etc.). If you want to confirm what the displayed product includes, read the description carefully or contact us without obligation.

The drawers are somewhat shorter than the furniture and do not reach the end to facilitate the installation of the drain. For the same reason, the rear part of the furniture is uncovered, to facilitate the necessary connections (siphon, etc.).

A copy of the printed invoice comes with your order. If you need another copy, you can print it from the Bañoidea.com website by logging in or you can request it by email or Whatsapp.

At Bañoidea.com we care about the environment, and if your order consists of several products with different delivery dates, to unify shipments, you will receive everything in a single shipment as far as possible.

We only accept orders placed through the website. It is not possible to place orders by phone. The reason is to be able to guarantee the security of your purchase, at Bañoidea.com we comply with the Data Protection Law.

You will receive an email when your order leaves our logistics center.

From the moment you receive the order confirmation by email until it leaves our logistics center, there may be a period of time in which if you enter the identifier on the courier service's website, you will have no results. That time is what we need at Bañoidea.com to process and prepare your order.

If your order has not yet left our logistics center, contact us and request cancellation without costs.

If your order has already left our logistics center, proceed to the return process.

On the product page you will find the approximate delivery time. Once your order appears in your account as "shipped", you can track it from the carrier's website.

If your order has products with different delivery dates and you need to receive any of the products on a specific date, contact us.

COVID19: delivery times may be modified exceptionally, due to the current situation.

Locate your order with the identifier received by email when confirming the purchase. You can track your order directly from the link in the email. If you cannot access from email, enter the identifier in one of the links of the following messaging services:

• Shipping Peninsula and Balearic Islands EXPRESS CORREOS https://www.correosexpress.com/ oh TIPS https://www.tip-sa.com/es/localizacion-envios.
• Shipping outside of Spain: https://www.ups.com/es/
• Pallet shipments: you can track them after 24 hours of shipping the product by requesting the CBL or XPO identifier.

Sometimes during travel, fragile products may be damaged or broken. Therefore, it is essential that in the first 48 hours after receiving the order, you review the status of all products. Your order travels insured, but if you identify any breakage after the first 48 hours, it will not be covered by insurance.

We will ask you to send us photos by email or WhatsApp and, after studying the case, we will replace the product without charge.

The usual delivery time for furniture ranges between 3 and 10 days. It will depend on the manufacturer, furniture model, size, etc. The deadlines are published in the details of each product along with the price.

The furniture is delivered on a wooden base (pallet). The CBL or XPO courier service will deliver the pallet at street level, therefore, you will need help to move the package inside your home if you live in a building.

We have a waiter service available, should you require it. The service is valued at approximately €60 per hour (depends on your zip code). Includes delivery inside the home. It does not include installation, removal of packaging or removal of old items, only delivery of the order.

Balearics: we send orders to the Balearic Islands. When you enter your Balearic postal code, shipping costs will be recalculated. Keep in mind that the deadlines shown in the product sheet are for the peninsula, therefore you should apply between 1 and 3 additional days.

Canary Islands: If you want to receive your order at a Canary Islands address, you can place your order through Canary Prime (Banango). On its website you will find the entire Bañoidea.com catalogue.

Request a free return of your purchase within the first 15 days after receiving the order in case of a mistake, or because you have simply changed your mind. We will only charge you for round-trip shipping costs.. We will arrange a pick-up at your home with you and the courier service. Once the product is received at our headquarters, we will review it and the return will be made using the same payment method.

The product must arrive in perfect condition, with no signs of having been used or installed, as well as with the original packaging and all included elements. As these are often fragile products, we ask you to take special care with the packaging and use the original packaging + the protective packaging in which you received the product.

All products in the Bañoidea.com catalog have the manufacturer's two-year European legal warranty. Some manufacturers offer additional warranty, indicated on the product sheet. The warranty does not include breakage or misuse.

At Bañoidea.com we do not have a physical store, but we put at your disposal all the resources to buy in a safe and comfortable way. We ship to all of Spain, France, England, Germany, Austria, Italy and Holland. If you are in another country, contact us to request a shipping quote.

If you are in the province of Cádiz, we have a Showroom in Chiclana de la Frontera. You can request an appointment by calling 956 53 06 01.

Showroom Address:

Las Redes Business Center Local 5, 11130, Chiclana de la Frontera, Cádiz, SPAIN.

You can also collect your order directly from our logistics warehouse. You can choose this option in the last steps before finalizing your order. This way, you will not have shipping costs. We will notify you when your order is ready to be picked up and you will also have our address at hand in the email.

Logistics center address:

Calle de las Utopías 28, 11130, Chiclana de la Frontera. Cadiz. SPAIN.

Telephone: +34 856 14 50 16

You can place your order as a guest, that is, without registration, although we recommend creating a customer account to be able to access your order information later.

To create a Bañoidea user, enter your email and a password new. These will be your credentials to log in to Bañoidea and access user information (orders, etc.). 

You can pay by credit or debit card, PayPal, Google Pay, Apple Pay, Shop Pay or bank transfer. You will also be able to finance your order in easy installments, since we have Sequra payment in installments.

At Bañoidea.com we offer you several payment methods. We have the guarantee of payment by Paypal or, if you choose to pay by credit or debit card, a two-step verification is necessary (you will receive an SMS with a verification code from your bank to your mobile phone to confirm the operation. Also Your bank may ask you to enter the mobile app to confirm the purchase).

In Bañoidea.com We comply with the current Data Protection Law, therefore we will never ask you for your card details to make a charge.

We do not have these payment methods.