Frequently Asked Questions

All the furniture in the Bañoidea.com catalog comes assembled and ready for installation. We do not offer installation services. A professional will need to install the sink, drain, faucet, etc.

None of the furniture includes faucets, drawer dividers, drain valves, or siphons. Also, the photos shown sometimes include accessories that are not included with the furniture (auxiliary column, towel rack, toothbrush holder, etc.). If you want to confirm what the displayed product includes, please read the description carefully or contact us without obligation.

The drawers are slightly shorter than the furniture and do not reach the end to facilitate the installation of the drain. For the same reason, the back of the furniture is uncovered to facilitate the necessary connections (siphon, etc.).

A printed copy of the invoice comes with your order. If you need another copy, you can print it from the Bañoidea.com website by logging in or you can request it by email or Whatsapp.

At Bañoidea.com we care about the environment, and if your order consists of several products with different delivery dates, to unify shipments, you will receive everything in a single shipment as far as possible.

We only accept orders placed through the website. It is not possible to place orders by phone. The reason is to guarantee the security of your purchase, at Bañoidea.com we comply with the Data Protection Law.

You will receive an email when your order leaves our logistics center.

From the moment you receive the order confirmation by email until it leaves our logistics center, some time may pass during which if you enter the identifier on the courier service website, you may not get any results. This time is what we need at Bañoidea.com to process and prepare your order.

If your order has not yet left our logistics center, contact us and request cancellation at no cost.

If your order has already left our logistics center, proceed to the return process.

On the product page, the approximate delivery time is shown. Once your order appears in your account as "shipped", you can track it on the carrier's website.

If your order contains products with different delivery dates and you need to receive any of the products on a specific date, please contact us.

COVID19: delivery times may be subject to exceptional changes due to the current situation.

Locate your order with the identifier received by email upon purchase confirmation. You can track your order directly from the link in the email. If you cannot access it from the email, enter the identifier in one of the links of the following courier services:

• Peninsula and Balearic Islands shipments CORREOS EXPRESS https://www.correosexpress.com/ or TIPSA https://www.tip-sa.com/es/localizacion-envios.
• Shipments outside Spain: https://www.ups.com/es/
• Pallet shipments: you can track the shipment 24 hours after the product has been sent by requesting the CBL or XPO identifier.

Sometimes, during the journey, fragile products can suffer damage or breakage. Therefore, it is essential that within the first 48 hours after receiving the order, you check the condition of all the products. Your order travels insured, but if you identify any breakage after the first 48 hours, it will not be covered by the insurance.

We will ask you to send us photos by email or WhatsApp and, after studying the case, we will replace the product free of charge.

The usual delivery time for the furniture ranges between 3 and 10 days. It will depend on the manufacturer, furniture model, size, etc. The deadlines are published in the sheet of each product next to the price.

The furniture is delivered on a wooden base (pallet). The CBL or XPO courier service will deliver the pallet to the curbside, so you will need help moving the package inside your home if you live in a building.

We have a waiter service available, in case you require it. The service is valued at around €60 per hour approximately (depending on your postal code). It includes delivery inside the home. It does not include installation, removal of packaging, or removal of old items, only the delivery of the order.

Balearic Islands: we ship orders to the Balearic Islands. When you enter your Balearic postal code, the shipping costs will be recalculated. Keep in mind that the deadlines shown on the product sheet are for the mainland, so you should allow between 1 and 3 additional days.

Canary Islands: if you want to receive your order at a Canary Islands address, you can place your order through Canarias Prime (Banango). On their website, you will find the entire Bañoidea.com catalog.

Request a free return of your purchase within the first 15 days after receiving the order in case of a mistake, or simply because you have changed your mind. We will only charge you for the shipping costs both ways. We will arrange a pickup at your home with you and the courier service. Once the product is received at our warehouse, we will inspect it and proceed with the refund using the same payment method.

The product must arrive in perfect condition, without signs of having been used or installed, and with the original packaging and all included elements. Since these are often fragile products, we ask you to take special care with the packaging and use the original packaging + the protective packaging in which you received the product.

All products in the Bañoidea.com catalog have the European legal two-year manufacturer warranty. Some manufacturers offer additional warranty, indicated in the product sheet. The warranty does not include breakage or misuse.

At Bañoidea.com we do not have a physical store, but we provide you with all the resources to shop in a safe and comfortable way. We ship to all of Spain, France, England, Germany, Austria, Italy, and the Netherlands. If you are in another country, contact us to request a shipping quote.

If you are in the province of Cádiz, we have a Showroom in Chiclana de la Frontera. You can request an appointment by calling 956 53 06 01.

Showroom address:

Centro Empresarial Las Redes Local 5, 11130, Chiclana de la Frontera, Cádiz, SPAIN.

You can also pick up your order directly at our logistics warehouse. You can choose this option in the final steps before completing your order. This way, you will not have shipping costs. We will notify you when your order is ready for pickup and you will also have our address handy in the email.

Logistics center address:

Calle de las Utopías 28, 11130, Chiclana de la Frontera. Cádiz. SPAIN.

Phone: +34 856 14 50 16

You can place your order as a guest, that is, without the need for registration, although we recommend creating a customer account to be able to access your order information later.

To create a Bañoidea user, enter your email and a new password. These will be your credentials to log in to Bañoidea and access user information (orders, etc.). 

You can pay with credit or debit card, PayPal, Google Pay, Apple Pay, Shop Pay, or bank transfer. You can also finance your order in convenient installments, as we offer installment payments through Sequra.

At Bañoidea.com we offer you several payment methods. We have the guarantees of payment by Paypal or, if you choose payment by credit or debit card, a two-step verification is necessary (you will receive an SMS with a verification code from your bank entity on your mobile phone to confirm the operation. It is also possible that your bank entity will ask you to enter the mobile App to confirm the purchase).

At Bañoidea.com we comply with the current Data Protection Law, therefore we will never ask you for your card details to make a charge.

We do not have these payment methods.